The company first started responding to tweets about disrupted service before 1 p.m. Pacific time. About three hours later, Netflix offered an apology on its main account.
"We're sorry for the Christmas Eve outage. Terrible timing! Engineers are working on it now," Netflix said in a tweet in the late afternoon yesterday.
Netflix pinned the issue on Amazon Web Services servers and said it was working with Amazon engineers on a fix.
By the end of night, Netflix noted that the problem was still ongoing and promised to tweet as soon as it was resolved.
As of this morning, Netflix had not posted any updates on Twitter or Facebook. We contacted Netflix for comment and will update this story when we hear back.
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